Service and trading name: Consentory
Legal operator and contracting party: AKSAMIT PROJECTS sp. z o.o.
Registered address: ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland
Registration number: KRS 0001143745
VAT ID or status: NIP 1231570838
Customer support: support@consentory.io · Email support only
Legal notices: legal@consentory.io
Effective date: 2026-08-19
Document version: 2.0
1. Digital-only service
Consentory is hosted software. We do not sell or ship physical goods, so shipping destinations, shipping rates, returns and physical exchanges do not apply.
2. When delivery occurs
Free-plan access is delivered after successful account registration. Paid-plan access is normally activated immediately after Stripe confirms the subscription and our webhook processes the confirmation. The Billing page shows the authoritative plan and status.
3. What the customer receives
Delivery consists of account access to the plan capacity shown on the Pricing and Checkout pages, including the applicable number of websites, scans and operational features. Configuration, domain verification and widget installation remain customer implementation steps and are not evidence of failed delivery.
4. Technical requirements
You need a supported web browser, reliable internet access, control of the managed website and permission to install the generated script. Some scanning or blocking features require a publicly reachable website and may be affected by bot protection, authentication or third-party vendor changes.
5. Delivery problems
If successful payment is visible but paid access is not activated within one hour, refresh Billing and contact support@consentory.io with the account email and invoice or Checkout reference. Do not send card data. We will investigate account, webhook and Stripe status.
6. Remedy
If paid access is not provisioned within one business day after confirmed payment, we will restore access, extend the paid period where appropriate, or refund the affected charge. This does not limit mandatory consumer remedies.
7. Service changes and maintenance
We may deploy security updates, maintenance and feature changes. Material reductions to a paid plan are handled under the Subscription Terms. Scheduled or emergency maintenance is not a physical delivery delay.